TaxLab Security

Cloud based enterprise application software, delivered by Microsoft Azure

TaxLab is an online software system accessible through a supported web browser. TaxLab is software-as-a-service with monthly subscriptions payable for continued use. Users can begin preparing tax returns within minutes of creating a user account from our website.


Microsoft Azure technology

TaxLab is a Microsoft partner and predominantly uses Microsoft technology including Microsoft Azure for application deployment and cloud data storage.. The system runs in an isolated Microsoft Azure environment and the host operating system is maintained by Microsoft. We rely on Microsoft’s guaranteed uptime of 99.9%. Please refer to the https://azure.microsoft.com/en-us/support/trust-center/ for more information.

Inland Revenue approved

TaxLab uses Microsoft Azure data centres located in Australia. We are approved to store customer’s electronic records outside of New Zealand under section 22(8)(a) of the Tax Administration Act 1994. This means that we have passed Inland Revenue’s stringent vendor criteria on your behalf and you are not required to independently gain offshore record keeping approval in relation to the data stored in TaxLab.


Lightweight requirements

Our minimum system requirements change over time. TaxLab currently requires an ADSL internet connection and Windows 7 or higher. Income Tax requires Google Chrome (recommended), Mozilla Firefox or Internet Explorer 11. FBT requires Internet Explorer 11 with Silverlight 5 installed.

No installation needed

Users access the system via https://my.taxlab.co.nz/. There are no downloads, CDs or updates required by the user or the local IT team. Users can begin preparing tax returns within minutes of creating a user account from our website.


Always up to date

Users always log in to the latest version of the system. We release new features frequently and update tax logic in advance of each tax year. Updates are completed in the cloud and are available to all users instantly.

Local support

TaxLab is 100% designed, developed and supported in New Zealand. Free helpdesk support is available during normal New Zealand business hours on 0800 00 1035 and support@taxlab.co.nz. Calls outside of these hours are directed to mobile phones and will generally be answered. While we do not guarantee a response time, we typically reply within one hour of receiving a message.


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TaxLab security has never been breached.

We continually update our security precautions as industry standards as practices evolve. We don’t publish all of our security precautions for obvious reasons.


Microsoft security

We lever the extensive security and data protection measures provided by Microsoft, including a 99.9% uptime guarantee. Please see https://azure.microsoft.com/en-us/support/trust-center/ for more. Microsoft Azure servers located in Australia.

Secure user accounts

Users are required to login from a user account. TaxLab staff are not permitted to access user accounts or client data without a verified invitation. Only key TaxLab staff have access to our Microsoft Azure server space. We provide several configurations for authentication, including multi-factor authentication from Microsoft. You control which user accounts have access to which tax computations.


TaxLab authentication

Users create an individual TaxLab user account for authenticating each session. Authentication is required for each session. A strong password is required and passwords are encrypted. Login details are not remembered by the browser between sessions. User accounts are locked temporarily if incorrect passwords are repeatedly entered

Multi-factor authentication

Multi-factor authentication is an optional but highly recommended security feature that adds an extra layer of protection to your TaxLab account. Once enabled, when logging into TaxLab you will be prompted to confirm your identity via your mobile phone. There is an additional monthly subscription cost for this service.


Active Directory authentication

We can use your organisations existing Active Directory for single sign-on user authentication using ADFS 2.0 rather than TaxLab user accounts. There is an additional monthly subscription cost for this service.

Data transfers and storage

Data transfers between the user’s machine and our Microsoft Azure server space occur over an encrypted channel with SSL encryption. The TaxLab system and data is hosted on a Microsoft Azure data centre as follows.


Physical security

Storage of production data remains with the Azure datacentre network which adheres to strict security procedures. Should data be moved from Microsoft Azure our policy is to encrypt it.

Redundancy and backups

Our production data storage uses the built in geo-replication of Microsoft Azure. We can do a point in time restore for recovery of recent history. Additionally our databases are backed up nightly in multiple locations. Backups can typically be restored within two hours. Data and backups are stored indefinitely by TaxLab, including after termination of a subscription to meet IRD requirements.


Find out more

Please contact us on 0800 00 1035 or support@taxlab.co.nz for more information about our system requirements.